FAQs

How quickly will my order be dispatched?

We usually prepare ready-to-dispatch gift boxes within 1–2 working days. Made-to-order gift boxes may require up to 3 working days before dispatch.

Can I send a gift box directly to the recipient?

Yes. Enter the recipient’s address during checkout, and we will send the gift box directly to them. Please ensure all delivery details are correct before placing your order.

Can I include a personal message?

Yes.  Add your message in the order notes at checkout, and we will include it on a beautifully presented gift card at no additional cost. 

Do you offer bespoke gift boxes?

Bespoke gifting may be available upon request. Please contact us before ordering to discuss the occasion, preferred contents, budget and required delivery date.

Will my gift box look exactly like the photographs?

We carefully prepare every box to reflect the product photographs. Occasionally, we may replace an item if it becomes unavailable. Any substitute will be of equal or greater value and will complement the original theme.

Do you deliver outside the UK?

Yes. We offer delivery to selected international destinations. We will show available delivery options and prices at checkout.

Can I cancel or change my order?

Please contact us as soon as possible. We may be able to make changes or cancellations before your order is prepared or dispatched. Personalised or bespoke orders may not be eligible for cancellation once work has begun.

How can I contact ENNAH Heirloom?

Please use the contact form on our website. We will respond as soon as possible during our normal working hours.